Cookie policy

What are cookies and similar technologies?

As is common practice with professional websites and mobile applications, the CityBot service uses cookies and similar technologies, which are tiny files or pieces of data that are downloaded to your computer or mobile device, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies and similar technologies. We will also share how you can prevent these from being stored, however, this may downgrade or 'break' certain elements of the service's functionality.

How do we use cookies and similar technologies?

We use cookies and similar technologies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling these technologies without completely disabling the functionality and features they add to our service. It is recommended that you allow these technologies if you are not sure whether you need them or not, as they may provide a service that you use.

Disabling cookies and similar technologies

Website cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Mobile application tracking

For our mobile application, you can manage tracking preferences through your device settings. On iOS devices, you can adjust these settings in "Privacy & Security" > "Tracking." On Android devices, you can manage these settings in "Settings" > "Privacy" > "Ads."

The cookies and similar technologies we set

Account related technologies

If you create an account with us, we will use cookies and similar technologies for the management of the signup process and general administration. These may persist even after you log out to remember your site preferences.

Login related technologies

We use cookies and similar technologies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page or access a new feature. These are typically removed or cleared when you log out.

Service preference technologies

In order to provide you with a great experience with our service, we provide the functionality to set your preferences for how the service runs when you use it. To remember your preferences, we need to set cookies and use similar technologies so that this information can be called whenever you interact with a page or feature affected by your preferences.

Location data related technologies

The CityBot app uses location data to identify where urban issues are located. Your device may store location permissions and preferences related to our app.

Image processing related technologies

When you submit images through the CityBot app, we may use cookies and similar technologies to manage the processing and storage of these images.

Social media integration technologies

If you connect your social media accounts to enable automatic posting, we may use cookies and similar technologies to maintain these connections and permissions.

Third-party technologies

In some cases, we also use cookies and similar technologies provided by trusted third parties. The following section details which third-party technologies you might encounter through our service.

Analytics

This service uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the service and how we can improve your experience. These technologies may track things such as how long you spend using the service and which features you use, so we can continue to produce engaging content and improve functionality.

For more information on Google Analytics cookies, see the official Google Analytics page.

AI service providers

Our service uses AI technology provided by third parties (such as Claude from Anthropic and/or Gemini from Google) to process images and generate content. These services may use cookies or similar technologies to improve their AI systems. Google Gemini Terms and Privacy may be found at https://ai.google.dev/gemini-api/terms.

Anthropic (Claude) Terms and Privacy may be found at: https://privacy.anthropic.com/en/collections/10663361-commercial-customers.

Social media platforms

When you connect your social media accounts to our service, these platforms may set their own cookies or use similar tracking technologies. Please refer to the respective privacy and cookie policies of these platforms for more information.

Testing and optimization

From time to time, we test new features and make subtle changes to the way that the service is delivered. When we are still testing new features, cookies and similar technologies may be used to ensure that you receive a consistent experience while using the service, and to understand which optimizations our users appreciate the most.